Shipping policy

Shipping Policy

Last updated: October 2026
Business: KINDSNOUT LTD
Contact: support@kindsnout.com

At Kindsnout, we prepare and pack your garden pieces with care. Please review the delivery information below before placing your order.

1. Where We Deliver

We offer delivery to the United Kingdom. Any additional destinations available for your order will be shown at checkout.

Delivery to remote areas, including some islands and parts of the Scottish Highlands, may take longer. If you are unsure whether we can deliver to your address, please contact us before ordering.

2. Order Processing

Orders are usually prepared for dispatch within 2–3 business days. Business days are Monday to Friday, excluding UK bank holidays.

If a different preparation time applies to a particular item, it will be stated on the product page before purchase. We will contact you if we become aware of a significant delay affecting your order.

Once your parcel has been dispatched, we will send a shipping confirmation with tracking information.

3. Estimated Delivery Times

United Kingdom: Orders are generally expected to arrive within 9–15 calendar days from the date the order is placed. This estimate includes the usual 2–3 business days needed for order processing.

Calendar days include weekends and public holidays. Please do not add the processing period again when calculating the estimated delivery window.

Where a different delivery estimate is stated for a particular product or agreed with you before purchase, that estimate will apply.

Delivery dates are estimates unless we expressly agree a specific arrival date with you. Severe weather, public holidays, busy seasonal periods or carrier disruptions may affect delivery.

If you need an item for a birthday, event or another particular date, please contact us before ordering so we can advise on the available options.

Where international delivery is available, times vary by destination. Please contact us before placing an international order for an estimate for your location.

4. Shipping Fees

We offer free standard tracked delivery on UK orders, with no minimum order value.

Charges for any additional delivery services or international destinations available for your order will be shown at checkout before payment.

5. Tracking Your Order

Your shipping confirmation will include tracking details. You can also visit our Track Order page to follow your parcel.

Tracking updates may take approximately 24–48 hours to appear after the carrier receives the parcel. Updates may be less frequent during weekends, public holidays or transfers between delivery services.

If tracking has not updated for 5 business days, your estimated delivery window has passed, or you have concerns about your parcel, email support@kindsnout.com with your order number. We will help investigate.

6. Prices, Taxes & International Charges

Our store prices are listed in British Pounds (GBP). The order total, including applicable taxes and any delivery charges collected by us, is shown before payment.

For deliveries outside the UK, local import duties, taxes or carrier clearance fees may apply. Unless expressly included in the amount collected at checkout, these charges may be payable by the recipient to the relevant authority or carrier.

Please contact us before placing an international order if you need help understanding the delivery arrangements or possible additional charges.

7. Address Changes & Delivery Arrangements

Please check your delivery address carefully before completing your order. If you notice an error, contact us as soon as possible. We will try to update the address before dispatch, although changes may not be possible once the parcel has entered the delivery network.

If a parcel needs to be sent again because an incorrect address was provided or it was not collected, reasonable additional delivery costs may apply. We will explain any proposed charge before arranging reshipment.

Where we arrange delivery, responsibility for the goods remains with us until you, or a person you have nominated to receive them, takes physical possession.

8. Delayed, Missing or Damaged Parcels

If your parcel is delayed, appears to be missing, or is marked as delivered but has not been received, please contact us with your order number. We will work with the delivery provider to investigate and explain the available next steps.

If an item arrives damaged, please let us know as soon as reasonably possible. Where practical, photographs of the item and packaging help us assess the issue. If photographs or the original packaging are unavailable, please contact us so we can discuss another way to help.

Under our Safe-Arrival Guarantee, we can arrange a replacement at no extra cost for an item damaged in transit. This is in addition to any right you have to a refund or another remedy.

Depending on the circumstances, a delayed or missing order may be resolved through delivery assistance, a replacement or a refund. Delivery estimates and carrier investigations do not limit your statutory rights concerning late delivery or non-delivery.

9. Returns & Refunds

We offer a 30-day change-of-mind return window for eligible items, as explained in our Returns & Refunds Policy.

To arrange a return, email support@kindsnout.com with your order number and the items you wish to return. We will provide the appropriate return address and instructions by email.

Please contact us before posting a return so we can direct it to the correct location. A return reference is not a condition of exercising your statutory cancellation rights.

Nothing in this policy excludes or restricts your statutory consumer rights.