Sisal Ball Spinner Cat Toy (Solid Wood)
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Estimated Delivery:30 Nov - 04 Dec
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Free Shipping: On all orders over £50
Sisal Ball Spinner Cat Toy (Solid Wood)
Key Features
- Interactive Spinner: Five sisal-wrapped balls mounted on a smooth-rotating hub to satisfy scratching and batting instincts.
- Solid Wood Build: Natural wood base and column for stability; crafted edges and hardware keep the toy steady during play.
- Sisal Texture: Thick, wear-resistant sisal rope provides an appealing claw feel and helps divert scratching from furniture.
- Catnip Tray: Lower tray can hold catnip balls (optional) to extend engagement time.
- Easy Assembly: Quick screw-on design; beginner friendly.
What’s Included
- Solid wood base × 1
- Center column × 1
- Rotating hub × 1
- Sisal balls × 5
- Screws & hardware × 1 set
Materials
Solid wood, sisal rope.
Size & Weight
| Product Size | Package Size | Gross Weight |
|---|---|---|
| 30 × 30 × 40 cm | 30 × 30 × 10 cm | 1.5 kg |
| 11.8 × 11.8 × 15.7 in | 11.8 × 11.8 × 3.9 in | 3.3 lb |
Shipping
- Dispatch Origin: Items are shipped directly from our partner facilities in China to offer you the best value.
- Handling Time: 1–2 business days (Order processing).
- Transit Time: 8–11 business days (Time in transit after dispatch).
- Taxes & Duties: All prices include VAT. No hidden fees on delivery.
- Remote regions (e.g., NI, Highlands) may take longer.
Returns
- Local Returns: We accept returns at our UK warehouse. You do NOT need to ship items back to China.
- Window: 14 days from the date of delivery.
- Return Costs: Buyer is responsible for return postage (standard local rate) unless the item is faulty, damaged, or incorrect, in which case we cover the cost.
- How to Start: Email support@kindsnout.com with your order number to receive the UK return address and instructions.
Why Kindsnout?
Discover more in our FAQ
I’m not satisfied with my purchase—what should I do?
No worries. Email us within 14 days of delivery and we’ll help with an exchange or refund. Keep the item unused and in its original packaging so the process is quick and smooth.
My parcel is taking longer than expected. What’s happening?
Most orders arrive in about 9–13 days (processing + transit). Delays can occur due to weather, peak seasons, customs backlogs, or carrier capacity. Don’t hesitate to email us—real people read every message and we’ll chase the carrier for you.
Tracking hasn’t updated for several days. Is it lost?
Not necessarily. Parcels can pass through consolidation hubs where scans are infrequent. If there’s no movement for 5+ days, message us and we’ll investigate and keep you posted.
Tracking says “Delivered” but I didn’t receive it.
Please check with household members, neighbours, and safe places first. If still missing, contact us within 48 hours of the delivery scan— we’ll open a trace with the carrier and support you until it’s resolved.
My item arrived damaged or with a defect—what now?
We’re sorry! Email photos/videos and your order number within 14 days. We’ll arrange a replacement or full refund as fast as possible.
Will I pay extra taxes or duties?
Prices shown include tax where applicable. If anything unusual comes up with your order, we’ll contact you before shipping—no surprises at the door.
Do you deliver to remote regions?
Yes, but it may take longer. Northern Ireland, Highlands & Islands, and Channel Islands can experience extended transit times.
How do I reach you quickly?
Email support@kindsnout.com with your order number. We aim to reply within 1-2 business day (Mon–Fri).