Interactive Dog Ball (LED, Type‑C, E‑TPU)
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Estimated Delivery:30 Nov - 04 Dec
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Free Shipping: On all orders over £50
Interactive Dog Ball (LED, Type‑C, E‑TPU)
Key Features
- Touch‑Activated Motion: Automatically jumps, shakes and rolls to keep dogs engaged.
- 3 Play Modes: Gentle / Passive / Crazy — short press to switch; long press 2s to power on/off.
- LED Effects: Three lighting styles with rainbow colors for added excitement.
- E‑TPU Shell: Durable, lightweight and low‑noise material; gentle on floors.
- Type‑C Fast Charging: Up to 4 hours of playtime with low‑power alert and 5‑minute standby.
- IPX7 Water‑Resistant: Safe to wipe down and use around splashes.
What’s in the Box
- Interactive dog ball (core + outer shell)
- USB‑C charging cable
- User manual
Size & Weight
| Metric | Imperial | Weight |
|---|---|---|
| 9.0 × 8.7 × 8.2 cm | 3.54 × 3.43 × 3.23 in | 181 g / 0.4 lb |
Care & Safety
For supervised play only. Not a chew toy. Remove if damaged. Wipe dry after cleaning; do not submerge the charging module.
Shipping
- Dispatch Origin: Items are shipped directly from our partner facilities in China to offer you the best value.
- Handling Time: 1–2 business days (Order processing).
- Transit Time: 8–11 business days (Time in transit after dispatch).
- Taxes & Duties: All prices include VAT. No hidden fees on delivery.
- Remote regions (e.g., NI, Highlands) may take longer.
Returns
- Local Returns: We accept returns at our UK warehouse. You do NOT need to ship items back to China.
- Window: 14 days from the date of delivery.
- Return Costs: Buyer is responsible for return postage (standard local rate) unless the item is faulty, damaged, or incorrect, in which case we cover the cost.
- How to Start: Email support@kindsnout.com with your order number to receive the UK return address and instructions.
Why Kindsnout?
Discover more in our FAQ
I’m not satisfied with my purchase—what should I do?
No worries. Email us within 14 days of delivery and we’ll help with an exchange or refund. Keep the item unused and in its original packaging so the process is quick and smooth.
My parcel is taking longer than expected. What’s happening?
Most orders arrive in about 9–13 days (processing + transit). Delays can occur due to weather, peak seasons, customs backlogs, or carrier capacity. Don’t hesitate to email us—real people read every message and we’ll chase the carrier for you.
Tracking hasn’t updated for several days. Is it lost?
Not necessarily. Parcels can pass through consolidation hubs where scans are infrequent. If there’s no movement for 5+ days, message us and we’ll investigate and keep you posted.
Tracking says “Delivered” but I didn’t receive it.
Please check with household members, neighbours, and safe places first. If still missing, contact us within 48 hours of the delivery scan— we’ll open a trace with the carrier and support you until it’s resolved.
My item arrived damaged or with a defect—what now?
We’re sorry! Email photos/videos and your order number within 14 days. We’ll arrange a replacement or full refund as fast as possible.
Will I pay extra taxes or duties?
Prices shown include tax where applicable. If anything unusual comes up with your order, we’ll contact you before shipping—no surprises at the door.
Do you deliver to remote regions?
Yes, but it may take longer. Northern Ireland, Highlands & Islands, and Channel Islands can experience extended transit times.
How do I reach you quickly?
Email support@kindsnout.com with your order number. We aim to reply within 1-2 business day (Mon–Fri).